KL 33 MLA Connect
How do I submit a complaint or service request?
Open Complaints from the Home screen, choose a category, add the details and address, and — if you'd like — attach photos or the exact location. Once submitted, you'll get a reference number to track it.
How can I track the status of my complaint?
Open Track Request from the Home screen to see every complaint you've submitted along with its current status — Submitted, Under Review, Assigned, In Progress, On Hold, Resolved, Rejected, or Closed.
Can I edit or delete a complaint after submitting it?
You can edit its details (category, description, photos) only while it's still Submitted — once the MLA office's staff starts working on it, editing locks so the record stays accurate. Deleting stays available a little longer, until it reaches a final outcome (Resolved, Rejected, or Closed).
Is my mobile number and personal information safe?
Yes. Your name and mobile number are encrypted in our database, your login session is kept in your device's secure Keychain/Keystore, and we never sell or use your data for advertising. See the full Privacy Policy for details.
Do I need a password to log in?
No. Enter your name and mobile number, and we'll send a one-time password (OTP) by SMS to verify it's really you — there's no password to remember or store.
What is "Toofan Warrior"?
It's a quick way to call or WhatsApp Kerala Police directly to report an issue that needs their attention, separate from the MLA office's own complaint system. Kerala Police protects the confidentiality of anyone who reports through it.
Can I use the app in Malayalam?
Yes. Open the menu and choose "Change Language" to switch between English and Malayalam at any time.
How do I contact the MLA's office directly?
Open Connect from the Home screen for the office phone number, email, and social media links, including office hours.
Will I be notified when my complaint's status changes?
If you allow notifications when prompted, you'll get a push notification whenever your complaint's status is updated, as well as for constituency news and events.
I still have a question — what do I do?
Reach out through Connect on the Home screen, or use "Request a Feature" / "Report an Issue" under Settings in the app — the MLA office team will get back to you.